Privacy Policy

Privacy Policy

Airsafe Laboratories Pty Ltd (ABN 17 649 181 297) respects your privacy. This policy explains how we handle personal information we collect through our website, www.airsafe.net.au, and in the course of our work. We follow the Australian Privacy Principles in the Privacy Act 1988.

1. Information we collect

Information you give us

When you ask for a quote, book work, send samples or deal with us, we collect the details needed to do the job. This usually includes your name, company, email address, phone number, the site address, details of the job and any files you send us. If you pay an invoice online, the payment is handled by our payment provider and we do not store your card number. If you apply for a job with us, we collect the details in your application.

Information collected when you use our website

Our website host keeps standard server logs, which can include your IP address, browser type, the pages you visit and the time of your visit. We also use analytics and website services, explained under “Website analytics” and “Other website services” below.

2. How we use your information

We use your information to:

• prepare quotes, carry out and report on our work, and issue invoices
• contact you about your job, your results or your enquiry
• keep business records and meet our legal obligations
• send you occasional emails about our services if you are a client, which you can stop at any time using the unsubscribe link
• understand how our website is used and improve it.

We do not sell personal information.

3. Who we share it with

We share information only as needed with:

• service providers that run our website, email, job management, accounting and payment systems
• laboratories that analyse samples for us
• our professional advisers
• courts, regulators and authorities where the law requires it.

We do not use advertising networks and we do not share your information for advertising.

4. Website analytics

We use PostHog to understand which pages, articles and LinkedIn posts are useful and lead to enquiries, and to improve our website.

What PostHog collects

PostHog uses a random ID, sometimes called an anonymous ID, stored in a first-party cookie for up to 12 months and in browser storage. The browser storage stays until you clear it. The ID contains no name, but it can be linked to an enquiry. We treat this analytics information as personal information.

We collect:

• Pages viewed and campaign tags that help us understand how visitors reach the website. We remove query strings and fragments from page addresses and retain only the referring website’s origin, not its full page address.
• Clicks on quote, contact and sample-submission buttons, phone and email links, and when a quote form is started.
• When an accepted quote request is received. A coded reference can link the request to the website visit. No form contents are sent to PostHog.
• When a sample submission form is sent. A coded reference can link the submission to the website visit. No form contents are sent to PostHog.
• Browser, operating system, device type, screen size and language.
• Approximate location worked out from the IP address: suburb or city, postcode area, state and country, with approximate coordinates for that area, not a street address. PostHog then discards the IP address and does not store it.

How we use it

We review reports in summary form. If enquiry totals do not match our form records, we may check the linked records to find the fault. We do not use PostHog or Google Analytics information for advertising or to contact anyone, and we do not sell it.

Who processes it and how long it is kept

PostHog Inc., a United States company, stores this information on servers in Frankfurt, Germany, on our behalf under a data processing agreement. Cloudflare routes the traffic through its global network.

We keep PostHog analytics information only as long as we need it to understand how the website is used, and review it at least once a year.

Google Analytics

We also use Google Analytics 4 through Google Tag Manager to measure website traffic, including clicks on phone links and completed quote forms. Google Analytics uses its own cookies. Google processes this information in the United States and other countries where it has facilities. Google Analytics keeps event-level data for 2 months and user-level data for 14 months. We have turned off Google’s advertising features in Google Analytics and do not use Google Analytics information for advertising. Google uses this information to provide the Google Analytics service to us.

Your analytics choices

You can turn off PostHog analytics using the “Turn off analytics” link here in this policy. PostHog also honours your browser’s Do Not Track setting. Turning off PostHog does not turn off Google Analytics. For Google Analytics, you can use Google’s opt-out browser add-on:
https://tools.google.com/dlpage/gaoptout

You can also block cookies through your browser settings.

Turn off analytics

Turn off analytics

Opting out of analytics does not stop you using our website or submitting a form. If you have turned off analytics, we still record that a quote request or sample submission was received, but it is not linked to your visit.

5. Other website services

Our website also uses:

• Cloudflare, which protects the site from attacks, runs the spam check on our quote form and measures how quickly pages load. Cloudflare may set short-lived security cookies. Its page-timing measurement does not use cookies.
• Google reCAPTCHA, which checks that the contact and sample forms are sent by people, not bots. Google’s privacy policy applies to that check.
• New Relic, which monitors the website’s speed and errors. It keeps a session ID in your browser’s storage.
• Adobe Fonts, which supplies the website’s typefaces. Your browser contacts Adobe’s servers to load them.

These services receive your IP address and basic browser details to do their job. They act under their own terms and privacy policies.

6. Information held overseas

We hold most information in Australia. Some of our service providers store or process information overseas, including in the United States and Germany. PostHog stores our analytics information in Frankfurt, Germany, under a signed data processing agreement. Google, Cloudflare, New Relic and Adobe may process information in the United States and other countries where they operate.

7. Your rights and controlling your personal information

Your choices

You can choose whether to give us personal information. If you withhold information needed for a service, this may limit what we can provide. You can opt out of analytics and still use the website or submit a form, as explained above.

Information from other people

If someone gives us personal information about you, this policy applies to our handling of it. If you give us another person’s information, you must have their permission to do so.

Restricting use and stopping communications

Contact us if you want to limit our collection or use of your personal information. We will explain any effect on the services we can provide. You can withdraw permission for direct marketing at any time. To stop receiving emails or other marketing communications, use the unsubscribe option in the message or contact us.

Access

You can ask what personal information we hold about you and request a copy. Contact us using the details below.

PostHog records use a random ID, so we may not be able to establish which browsing records belong to you. Where we can match an enquiry to its linked PostHog records, you can ask us to delete those linked analytics records.

Correction

Contact us if information we hold about you is wrong, incomplete, outdated, irrelevant or misleading. We will take reasonable steps to correct it.

Data breaches

We will meet the data-breach notification requirements that apply to us.

Complaints

If you believe we have mishandled your personal information, contact us with the details. We will investigate promptly and give you a written response explaining our findings and any steps we will take.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
https://www.oaic.gov.au/

8. Security and how long we keep information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is completely secure. We keep job records for as long as we need them for our work and to meet our legal and professional obligations, then delete them or remove identifying details.

9. Cookies

Our website uses cookies and browser storage for analytics, security and performance. The “Website analytics” and “Other website services” sections above explain what is collected and your choices. Our cookie policy gives more detail about the cookies and how to control them:
https://www.airsafe.net.au/cookie-policy/

10. If the business changes hands

If Airsafe or its business is sold, personal information we hold may pass to the new owner, who must handle it in line with privacy law.

11. Links to other websites

Our website links to sites we do not run. Their privacy practices are their own.

12. Changes to this policy

We may update this policy when our practices change. We will take reasonable steps to notify you of changes through our website and update the effective date below.

Privacy contact

John Bouwman
Director
Airsafe Laboratories Pty Ltd
Email: [email protected]
Phone: 1300 888 338
Post: 1st Floor, 488 Botany Rd, Beaconsfield NSW 2015

Effective date: 12 November 2026