Airsafe is committed to delivering all services as advertised, and to complying with our statutory obligations.
If any service provided by Airsafe does not meet your expectations, we ask that you first bring the matter to our attention by contacting us on (02) 9555 9034 or at [email protected]. We will make every effort to resolve the issue to your satisfaction.
In the unlikely event that we cannot resolve the issue, we will consider any request for refund on its merits.
Airsafe is committed to providing you with the best possible customer service experience. Airsafe is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to the invoicing, quote request form, and sample analysis request form features, you are required to submit personally identifiable information.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Airsafe takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Airsafe reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (02) 9555 9034
93 Beattie St
Balmain NSW 2041
E-mail: [email protected]